Video Troubleshooting

Can't take a picture with your webcam?  Can't record a video?  You may need to adjust your webcam video settings.  A few tips:

• Make sure you have the latest version of Adobe Flash Player installed by visiting http://www.adobe.com/products/flash/about 
• Make sure all other programs are closed that also use your webcam.

1. Click the “RECORD” button and select “Allow” to enable temporary access to your camera and microphone. If you do not see a popup dialog box, please right-click your mouse (control+click on a Macintosh) on the video player and select “Settings…”
2. Select the Camera Tab in the settings box.  If you are using a Logitech camera, for example, you must select the “Logitech Quickcam” option from the drop-down menu.  If you are using a Macintosh with the built in iSight camera then you must select “USB Video Class Video” from the drop-down menu.  If you are using a different model webcam, choose your webcam model from the drop-down menu.
3. You should now see a live video in the background behind the dialog box and the green light on the camera should be on.  Click the blue square box containing the webcam icon and you will enable a small preview. If you still do not see a preview, try the different cameras available in the drop-down menu until you see a live preview.

Audio Troubleshooting

No sound with your video?  Sound too loud or too soft?  You may need to adjust your webcam audio settings.  A few tips:

1. Make sure that you have the latest version of Adobe Flash Player installed by visiting http://www.adobe.com/products/flash/about
2. Right-click your mouse (control+click on a Macintosh) on the video player and select "Settings..."
3. Select the Microphone Tab in the settings box.
4. Select "Logitech Mic" if you are using a Logitech Camera.  If you are using a Macintosh computer, then select Built-in Microphone.  If you have another brand of microphone, select your microphone from the drop-down menu.
5. Check the activity meter for movement to ensure that your selected microphone is detecting audio as you speak normally.  Peaks on the meter should be red and only red briefly.  Adjust your input audio using the recorder Volume slider.
6. Select "Close" to complete your audio setup.

Need More Help?  

Please send an email to info@mindswarms.com to request additional assistance.